Refund policy

We hope you love your JOTA Collections jewellery. If you change your mind, you have 14 days after receiving your order to let us know you wish to return it. You then have a further 14 days to send it back.

Starting a return

Email info.jotacollections@gmail.com with your order number or proof of purchase.

Once your return is confirmed, we’ll provide the return address, a shipping label and instructions on how to send your package.

For change-of-mind returns, a £2.99 return postage charge will be deducted from your refund per item. This charge does not apply to damaged, faulty or incorrect items.

Please contact us before sending your return so we can help process it correctly.

Condition of returned items

Please return your jewellery in its original condition, with any tags and original packaging where possible. You may inspect the item as you would in a shop, but we may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to check its nature, characteristics and function.

Damaged, faulty or incorrect items

Please inspect your order on arrival. If an item is damaged, faulty or incorrect, contact us as soon as possible with your order details and, where possible, photographs of the issue.

We’ll arrange an appropriate refund, repair or replacement and cover necessary return postage. The 14-day change-of-mind period does not limit your statutory rights for faulty or misdescribed goods.

Exceptions

Personalised or custom-made jewellery cannot be returned simply because you change your mind. This does not affect your rights if the item is faulty or not as described.

Sale items have the same return rights as full-price items.

Exchanges

If you would like a different item, please return your original purchase using the process above and place a separate order for your preferred item.

Refunds

We’ll notify you when we receive your return. Refunds will be made to your original payment method without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

For change-of-mind returns using our shipping label, the £2.99 return postage charge will be deducted from your refund.

If you cancel your entire order, we’ll also refund the original standard delivery charge. Any additional cost paid for express or upgraded delivery will not be refunded.

Your bank or payment provider may take additional time to display the refund. If you have any questions, please contact info.jotacollections@gmail.com.

This policy does not affect your statutory rights.